The Program of Negotiation/Harvard University, published a post by Kathy Shonk, on December 12, 2019, entitled “Four Ways to Manage Conflict in the Workplace”. Specifically, the discussion included a treatment on the expression of emotions. Is it OK to express feelings of e.g disappointment, anger, hurt, etc. The answer to this question is in the affirmative. What can such expression accomplish?
*Expression of feelings is cathartic. It allows a party to be more comfortable with the ensuing discussion. The cards are now on the table.
*By being free with emotions, a party is seen in a more human context. They are no longer the enemy, but a party who feels aggrieved.
*Emotional release may lead to more frank discussion. It may encourage a reciprocal catharsis.
*Remember the maxim, never judge a person until you walk a mile in their moccasins. Free expression cal lead to greater understanding.